Returns & Exchanges :
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Molofa will replace any items damaged or poor-quality at no additional cost. Molofa is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Molofa if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
For shoes and clothing sizing disputes, Molofa will cover the product fee, but the reship shipping fee should be covered by a re-seller. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error, Molofa will not afford any fees for this exchange. In order for an exchange to be processed, you must provide the following information: the reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested, Molofa order number.
Package Returned To Sender – Correct Address
If a package is returned to the sender by the shipping courier, Molofa will reship the package to you for free after an address verification is complete. All returned to sender orders will be destroyed by the courier or Molofa will be charged for another custom tax, duties, and another shipping fee once we confirm to ship it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, Molofa will reship the package to you for a fee of 50% from the Order Cost and will be collected through PayPal Payment Request.
Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from Molofa or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. You should also take the responsibility of making follow-ups for the delivery progress.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new address, we will do it with a fee of 50% from the Order Cost.
Package Returned To Sender – Wrong Address
If a package is returned to the sender due to wrong Address Information, Molofa will not be held liable and compensation will not be granted by any form.
Lost Order – Wrong Address
Molofa will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 20 days are eligible for returns or exchanges. Once 20 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
Refund Term Limits
Refund and exchange claims will only be accepted within 30 days of order processing.
We are happy to provide refunds for any defective products or orders that don’t arrive. Please submit a ticket via our helpdesk by clicking here if you’d like to request a refund. Please allow our support team 48-72 hours to get back to you.
CANCELLATIONS: All sales are final. We’re sorry but we don’t provide refunds if you simply change your mind about a purchase. Please make sure you want your items before you purchase them.
CUSTOMS ISSUES: We are not responsible for local customs issues. All issues or problems associated with customs are the sole responsibility of the customer and Created On is not liable. Unfortunately, we cannot provide refunds on an order because it did not pass through customs or because a fee was levied by a local customs agency.
If your package shows up as “Delivered” through tracking, we will not take responsibility if you do not receive it.